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Andy Jukes

Head of Customer Engagement, The Cambridge Building Society

Andy Jukes has extensive experience in financial services organisations, having launched his career at Santander and Barclays before joining The Cambridge Building Society in 2009.

Andy is very much a people person and wanted to work in an environment where he could impact other people and customers. This drew him into retail financial services where for 26 years he has put customers at the heart of everything he does.

At The Cambridge he now leads a team of 80 compromising key managers, eight team leaders and 70 customer advisers

He sees his role as generating a deeper brand connection, making customers lives easier and helping them to achieve their financial aspirations.

For Andy, great customer service is about taking a genuine interest in customers. Fundamental to that is treating customers as individuals, taking the time to truly understand their needs and delivering over and above their expectations.